public library

MoUNtain city, tn 

Answers to Frequently Asked Questions


How do I.....?


Get a library card?

Anyone enrolled in Johnson County schools (Kindergarten and above) or anyone who resides, is employed, or owns property in Johnson County can apply for a card. Adults and Parents/Guardians of children must present a picture ID and a proof of address (something mailed to them at their current address) to get a card. The original card is free but replacement cards cost $1. The different types of cards are Adult (18-64), Juvenile (6-17), Senior (65+), Non-Resident, and Part-Time Resident. A parent’s or guardian’s signature is necessary for a juvenile to obtain a library card and no videos or DVDs may be checked out on a juvenile card. NEW PATRONS MAY CHECK OUT ONE BOOK ON THE FIRST VISIT. After the return of the first book, a patron may have up to 5 items checked out on their card. Only two videos or DVDs may be checked out on an adult card. Library cards can be revoked for the following reasons: Unpaid damage to library property, unpaid fines, unpaid replacement cost for library material, unsuitable behavior in the library.


Check out a book, movie or audio material?

Present your card and item(s) you want to check out at the circulation desk. Books, music and audio CDs are checked out for 2 weeks. Overdue fines for material kept beyond that time is 10 cents per day for books and 25 cents per day for CDs. DVDs are checked out for 2 days with an overdue fine of $1 per day per DVD. Reference and Genealogy material may not be checked out, with the exception of encyclopedias which may be checked out overnight. 


Renew or return a book?

A two week renewal for books and audio material can be granted, if requested, and the item is not on hold for another patron. DVDs may be renewed once, for an additional 2 days.  Renewals may be done in person at the circulation desk, by phone (423-727-6544), or when signed in to your online account (https://owl.ent.sirsi.net/client/en_US/JOCOPL/).

You may return your items to the circulation desk. You do not need your library card to return a book. If the library is closed, a book drop is provided outside the front door for books only. CD and DVDs may not be put in the outside book drop or a $1 fine per DVD or a 25 cent fine for CDs will be added to the patron's account.

NO FINES WILL BE CHARGED FOR DAYS THAT THE LIBRARY IS CLOSED.


Place a hold on a book?

You can place a hold on a book either in person at the circulation desk, from your online account, by phone, or by sending an email using our contact form. If we do not own the book you wish to hold, we have an Interlibrary Loan system with the other libraries that make up the Holston River Regional Library System. Beginning January 1, 2015, patrons will no longer be able to borrow material from ETSU and Northeast State Community College through our circulation system. A courier runs on Mondays, Wednesdays and Fridays to pick up and deliver books that have been requested by our patrons. It takes about a week for us to receive a book requested from another library. We borrow books only, not video or audio material, nor do we borrow new books.


Use a public computer?

We have 10 public PCs with internet access. One black and white printer is available and connected to all 10 PCs. Everyone wishing to use a computer must stop at the desk and check in and be assigned a computer and given a PIN number. Users must read the Internet agreement on the screen, enter the PIN and click "I agree." Everyone is given one hour of computer time. If no one is waiting to use a computer, additional time can be added, if requested at least 10 minutes before the time is up. Patrons are not allowed to visit inappropriate websites or chat rooms. Computers are shut down 10 minutes before closing. Computer privileges can be revoked for the following reasons: Unpaid damage to library property, unpaid fines or replacement cost for library material, or unsuitable behavior in the library.


Copy or print something?

Photocopies are made by the library staff and are 20 cents per page for 1-9 copies and 10 cents per page for 10 or more copies.

Printouts made from one of the public computers are picked up at the circulation desk and cost the same as photocopies. Please pay attention to what you are printing; we do charge you for any mistakes you make. Please ask the staff for help if you are not sure how to print. We also offer laminating for $1 per letter-sized sheet.


Use the Library's Wi-Fi?

You may bring your own laptop or other wireless device to use in the library. We have several tables and chairs available for your use. The library's Wi-Fi is open and does not require a code or password. Connect to either Johnson Co Public Library or Johnson Co Public Library WiFi-Front. The Wi-Fi is available only during hours the library is open. Your wireless device will not have access to our printer. There is limited support available for your wireless device, library staff may not be able to help you with all problems.


Download an eBook or audio book?

From our library web site, click on "Download eBooks" to go to the READS web site. Sign in by choosing "Johnson County Public Library" and entering the number from the back of your library card. You may choose a book from one of the categories or search for a particular title or author. Click on the cover of a book that you want. If will say if it is available or if you will be put on the wait list. Click "Borrow", click "Go To Loans", choose the format of the book. If it is not a Kindle book it will be downloaded to your device. If you are downloading a Kindle book, you must also sign in to your Amazon account and click "Get Library Book" before it is downloaded.

Note: If you have overdue items or fines on your library account you will not be able to download.


Check my Library account?

From our Home page, Click on the Library Catalog link. Click on My Account. Enter the barcode number from the back of your library card (with no spaces) and your 4-digit PIN. If you have not been assigned or created a PIN yet, use your last name. If you do not know your PIN or can't remember it, contact the library at 423-727-6544. You can also use the BookMyne app available for smart phones and other mobile devices through iTunes or Google Play.

Frequently Asked Questions (FAQ)


     How do I.....?

 

  • Get a library card?
  • Check out a book, movie or audio material?
  • Renew or return a book?
  • Place a hold on a book?
  • Use a public computer?
  • Copy or print something?
  • Use the Library's Wi-Fi?
  • Download an eBook or audio book?
  • Check my Library account?


Other things to remember.

PLEASE DO NOT USE YOUR CELL PHONE WHILE IN THE LIBRARY!

Please respect other patrons by keeping your voice low and silencing any phones, pagers, music players, laptops, tablets or other noise-making devices.

Please do not drop your children off here. We are not responsible for children left unattended by parents or guardians except during planned library activities.